How to order and update indoor maps
You can request orders for new indoor maps and indoor map updates through the Indoor portal. For more information, you can also contact your HERE account representative
Order an indoor map
Indoor maps are produced for you by HERE. To order a new map, you need floor plans of your venue and some basic information about the building, such as the street address.
Start from the Indoor portal by clicking the Order a map button in the Overview or Your Indoor Maps tab.
HERE will contact you with a quoted price for producing the indoor map, along with any further questions. After agreeing to the quoted price, HERE begins producing the map.
You receive an email notification when the indoor map is ready and available for you in the Indoor portal on the HERE platform. As a result, the indoor map status changes from in creation (when a map is in production) or pending update (when an existing map is being updated) to ready. You also receive a notification that your order is complete. The indoor map is then ready for use.
Note
The first indoor map must be ordered by an Org Admin. For more information, see Adding new users.
Update an indoor map
You can place an order to HERE if a change or an update is needed to an indoor map. A change can include updates such as:
- Removing a wall.
- A change in the name or occupant of a shop.
- A meeting room name changes.
- Adding a new level/floor to the building.
To initiate a map change, go to the Indoor portal, view the map, and click the annotation sign in the upper right corner of the view.
After you place the order, the indoor map status changes from ready to pending update. After HERE processes the update request, the status changes back to ready, and you receive a notification that your order is complete. The indoor map is now ready for use.
Note
When placing an update order, you may also provide further floor plan files, such as for new floors.
Information needed for an order/update
The following sections list the information required to order a new map. The fields support UTF-8 characters, and there are no hard limits for the character count. However, HERE recommends you do not include entries with excessive characters, such as when providing map names.
| Information | Description | Required |
|---|---|---|
| Map name | The name of the indoor map. HERE supports a UTF-8 character set and does not have a hard limit for the name length. However, HERE recommends that you do not include entries with excessive characters and instead use shorter names whenever possible. This name is visible on the Indoor portal. | Required |
| Map type | Type of map based on building type. Examples include Office, Airport, Parking Garage, Hospital, and Hotel. | Optional |
| Building address | Address of the building. Please provide the full address along with the street address, city, and country. | Required |
| Additional information | Free text field for adding relevant information, or describing changes needed for the map when ordering an update. | Optional |
| Routing information | Determines if the connectivity information is included within the indoor map. This enables using your own routing service based on the HERE-provided data. | Optional |
| Geometric information | Number of levels, floors, or stories in your indoor map, or estimated total area of the indoor map, in square meters. | Optional |
| Floor plan files | HERE supports a wide variety of file formats, including CAD, PDF, and SVG. | Optional |
Updated 26 days ago