HERE Service Level Agreement Introduction

This Service Level Agreement (SLA) outlines HERE targets related to service availability and service response times.

Sections covering the following topics only apply to enterprise customers who have been explicitly granted these capabilities through their purchased support package, or explicitly granted these capabilities in custom contract terms:

• Service credits
• Reporting
• Incident management
• Maintenance

For more information, see HERE Support Plans.

HERE uses commercially reasonable efforts to perform the commitments under this SLA.