HERE Services maintenance

HERE will use commercially reasonable efforts to coordinate maintenance to coincide with anticipated periods of lower global usage of HERE Services. HERE will endeavor to keep HERE Services fully operational during all maintenance.

Maintenance notifications

HERE will use commercially reasonable efforts to provide maintenance notifications at least five (5) business days before any maintenance is performed on its systems if the maintenance is reasonably expected to cause any material degradation or drop in Service Availability or quality. HERE will send maintenance notifications to customers who have opted-in to such notifications.

Emergency maintenance

Emergency maintenance is defined as any unplanned modification by HERE that potentially impacts HERE Services and is required to restore HERE Services from an Incident, restore availability in order to meet HERE’s commitments set forth in this agreement or to prevent an Incident from imminently occurring.

Emergency maintenance notification

In the event HERE requires emergency maintenance, HERE will use commercially reasonable efforts to provide as much advance notification as possible and will submit such notification by email or provide notification by other means as reasonably practical.