Service Level Agreement for Traffic Analytics

Like any other service provided through cloud solutions, Traffic Analytics has its own limitations in terms of latency and elasticity. While we monitor the number of requests, customers must adhere to the following rules to ensure the availability of the service to all users.

Administrative Area Tier	Example Coverage Area	Max Number of Requests Per Day	Historical Data Limit per Request	Average Size in GBs	SLA per request
Tier 1 Area	Potsdam (Germany), Eindhoven (Netherlands)	5	Up to 1 year	1	6 hours
Tier 2 Area	Stuttgart (Germany), Lyon (France)	4	Up to 1 year	1	6 hours
Tier 3 Area	Brandenburg (Germany), Normandy (France)	3	Up to 6 months	1	8 hours
Tier 4 Area	Netherlands, Poland, Israel	2	Up to 1 month	1	8 hours
Tier 5 Area	France, Germany, Italy	1	Up to 1 month	1.5	8 hours
Tier 6 Area	EEU,WEU, MEA, APAC, CSA, USA	N/A	Professional Services	N/A	N/A
Tier 7 Area	Full Europe, Full North America	N/A	Professional Services	N/A	N/A
Tier 8 Area	Global	N/A	Professional Services	N/A	N/A

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Note
Avoid concurrent downloads, where multiple download requests are simultaneously sent. Traffic Analytics typically takes two days to compile, meaning the freshest data available is two days old.