Create a Usage Alert for Cost Management

How to create, configure, and manage Usage Alerts for transaction-based and asset plans

Symptons/Triggers

You may need this article if:

You are a Named Account, Strategic Customer, or Partner and want to be notified before exceeding your usage limits
You are unsure how to set up alerts at the App ID level versus the Subscription level
You want to configure early-warning thresholds (e.g., 50%, 75%) before hitting your primary limit
You need to route alert notifications to multiple stakeholders via email or webhook
Want to audit who created, edited, or deleted an alert, or when a notification was sent
You are a Partner who needs to create alerts on behalf of an end-customer organisation

Answer:

1. Customer logs in to the portal and goes to the Usage alerts landing page (under Usage tab from the launcher)

2. Customers decide to create an alert, and start the flow by clicking on “Create a usage alert”



3. Partners can create alerts for their end-customers by selecting the Org. for the end-customer (remaining steps are same for all flows). Once you select the organization, the Alert name auto populates.

5. After deciding, you select subscription or app you would like to monitor



6. The services included in the subscription / app will load, and you decide the services you would like to be notified by setting up limits for them

7. You decide set limits for each service, and can add additional alerts for each service, only 3 additional alerts can be set.

e.g. A user decides to add 90% of set limit is reached



8. After defining the services and limits, you define the recipients who will receive notifications



9. After finalizing the list of emails and webhook user confirms to create the alert

Note: additional whitelisting is needed for webhook links through creating HERE Support ticket.



10. When a service reaches a set limit, customers will be notified. Main purpose of this notification is to see which service has reached the limit, which subscription / app is affected and inform them to optimize their usage or upgrade their plan proactively



11. You can view the existing alerts with the See details link. You can also disable, edit or delete the alert as per your requirements.



12. You can also view the alert activity table from platform, that works like a comprehensive history of activities where they can view who created/edited/deleted an alert, or when an alert is sent. You can use the filters to find the alert.



The alert setup process is quick and intuitive, requiring no technical expertise, and gives customers full control over their usage limits. They can proactively manage their consumption or plan upgrades as needed, all while benefiting from greater transparency and a comprehensive history of alert activity.