Create a Usage Alert for Cost Management

How to set usage alerts for cost management

Users can now set up personalized usage alerts directly through the dashboard UI. With just a few simple configurations, they will receive timely notifications when their usage reaches predefined thresholds—helping them stay in control of costs and avoid surprises.

This feature is currently available to:

• Named Accounts

• Strategic Customers

• Partners and their End Customers

For Transaction-based Plans and Asset Plans

To get started, the customer needs to define a few key parameters that will tailor the alerts to every customer’s specific needs.

The key parameters are:

1. Choose Alert Scope - Set alerts at either the App ID or Subscription level.

2. Define Usage Limits - Specify a primary usage threshold and add additional checkpoints (e.g., 50%, 75%) for early warnings.

3. Select Services to Monitor - Pick specific services and set individual limits by clicking through a service list.

4. Customize Notification Channels - Add up to 5 email addresses (free text field) and a webhook to receive alerts. This ensures that multiple stakeholders stay informed.

Notification can be set to monthly limits.

Once an alert is set, customers will be notified via email when usage thresholds are met. They can also access a comprehensive alert activity table to track who created, edited, or deleted alerts and when notifications were sent.

This feature is designed to give customers greater visibility and control over their usage, helping them avoid surprises and manage resources more effectively

Steps to Create ‘Usage Alerts’

1. Customer logs in to the portal and goes to the Usage alerts landing page (under Usage tab from the launcher)

2. Customers decide to create an alert, and start the flow by clicking on “Create a usage alert”



3. Partners can create alerts for their end-customers by selecting the Org. for the end-customer (remaining steps are same for all flows). Once you select the organization, the Alert name auto populates.

4. Once you have the name of the alert, now decide if the alert will be based on a subscription or an app

5. After deciding, you select subscription or app you would like to monitor



6. The services included in the subscription / app will load, and you decide the services you would like to be notified by setting up limits for them

7. You decide set limits for each service, and can add additional alerts for each service, only 3 additional alerts can be set.

e.g. A user decides to add 90% of set limit is reached



8. After defining the services and limits, you define the recipients who will receive notifications



9. After finalizing the list of emails and webhook user confirms to create the alert

Note: additional whitelisting is needed for webhook links through creating HERE Support ticket.



10. When a service reaches a set limit, customers will be notified. Main purpose of this notification is to see which service has reached the limit, which subscription / app is affected and inform them to optimize their usage or upgrade their plan proactively



11. You can view the existing alerts with the See details link. You can also disable, edit or delete the alert as per your requirements.



12. You can also view the alert activity table from platform, that works like a comprehensive history of activities where they can view who created/edited/deleted an alert, or when an alert is sent. You can use the filters to find the alert.



The alert setup process is quick and intuitive, requiring no technical expertise, and gives customers full control over their usage limits. They can proactively manage their consumption or plan upgrades as needed, all while benefiting from greater transparency and a comprehensive history of alert activity.