HERE Support Assistant Privacy Notice
HERE Support Assistant Privacy Notice Summary
We use this chatbot to help answer your support queries.
Your chat messages and feedback are processed to provide responses and improve support
Chat history is stored for up to 6 months
If you create a support ticket, a summary of your conversation will be shared with our support system
Important Note: Please do not share personal data, credentials, or sensitive information unless necessary for support.
HERE Support Assistant Privacy Notice Details
This notice explains how HERE processes information when you use the HERE Support Assistant chatbot within the support portal.
What information we process
When you use the HERE Support Assistant, the following information may be processed:
- Chat messages and interaction content
- Feedback you provide (e.g., thumbs up/down and optional comments)
- Technical session data required to operate the service
Chat conversations are stored without directly identifying you in the chatbot logs.
How your information is used
Your information is used for the following purposes:
- Responding to your support queries
- Improving chatbot performance and accuracy
- Measuring usage and service effectiveness through aggregated analytics (e.g., resolution rates, user feedback)
Data retention
Chat history is retained for up to 6 months and is automatically deleted afterward
No separate backups of chat data are maintained
Access and visibility
Chat history is only visible to the individual user who created it
Other users within the same organization cannot view your conversations
Access to underlying systems is restricted to authorized personnel for operational and support purposes
Feedback and communication
You may provide feedback using thumbs up/down and optional comments
Feedback is used to improve service quality and identify issues
HERE may follow up through existing support channels where applicable
AI-supported functionality
HERE Support Assistant uses automated processing to:
- Generate responses to user queries
- Create summaries of chat conversations for support ticket creation
This processing is limited to supporting customer interactions and service improvement.
Important usage guidance
To reduce privacy and security risks, please do not submit:
- Personal data unrelated to your support request
- Credentials, passwords, API keys, or tokens
- Confidential or sensitive business information
Unless it is strictly required to resolve your issue.
More information and your rights
For further details on how HERE processes personal data, including your rights, please refer to the HERE Privacy Policy.