Unable to Update Personal Information or Deactivate Your HERE Platform Account

Symptoms
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Customers may report one or more of the following:

Unable to find where to change profile information on platform.here.com
Cannot update first name, last name, profile picture, or password
Looking for the option to deactivate a HERE account
Account deactivation fails or is not available
Invoices continue after account deactivation
Need to request deletion of personal data from HERE systems

Answer
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To update your personal information or deactivate your HERE account, sign in to HERE Platform and open your account settings through the HERE Account portal. Before deactivating your account, ensure that no active application credentials (App IDs or other active projects/services tied to the account) remain in use. Deactivating the account does not automatically stop charges if services continue to be used.

Product
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HERE Platform
HERE Account Management Portal

Root Cause
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Account profile management and account deactivation are handled through the HERE Account service rather than directly within most HERE Platform workflows. Customers may also expect account deactivation to terminate all platform usage and billing, which is not the case if active applications or services remain associated with the account.

Resolution
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### Update Personal Information

1. Sign in to HERE Platform.
2. Open Account Settings from the user profile menu in the upper-right corner of the platform home page, or go directly to the HERE Account portal.
3. In the profile section, update information such as:
* First name
* Last name
* Profile image
* Other editable account details
4. Save the changes.

### Change Your Password

1. Open the HERE Account portal.
2. Navigate to the account details section.
3. Select the password change option.
4. Enter and confirm the new password.

### Deactivate Your Account

1. Verify that you are no longer using any active applications, credentials, or services associated with the account.
2. Open the HERE Account portal.
3. Select Deactivate Account.
4. Confirm the deactivation request.

### Request Deletion of Personal Data

If you want HERE to remove personal data in accordance with applicable privacy regulations, submit a request through the HERE Data Subject Request process:

HERE Data Subject Request Portal

After selecting your country and state/region, additional required fields will be displayed.

Impact
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Profile information changes take effect on the HERE account.
Password updates improve account security and affect future sign-ins.
Account deactivation disables account access but does not automatically stop billing for services that continue to generate usage through active applications or resources.
Personal data deletion requests require a separate privacy process.

Expected Behavior
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Users can manage profile details and passwords through the HERE Account portal.
Users can deactivate their account when no active service dependencies remain.
Personal data deletion requests are handled through the dedicated privacy request process.

Unexpected Behavior
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Expecting account deactivation to automatically terminate all service usage and billing.
* Attempting to deactivate an account while active applications or services are still in use.

Keywords / Tags
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HERE Platform, account settings, update profile, change personal information, change password, deactivate account, delete account, privacy request, data subject request, billing after deactivation, HERE account, profile management, account portal, active app ID, user account