Summary: Support Tickets Created via Mapmaking API

Quick Answer: When you create a Mapmaking support ticket using the API, the request provides a summary of the issue and a URL for viewing the ticket. Ensure you include the error code, ticket URL, and request ID for follow-up.

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### Symptoms / Triggers

1. Error message "Unable to upload data into input catalog" appears during a catalog upload
2. You receive error code E317xxx with a message "Error during uploading data to input catalog"
3. Upload fails during the validation phase with additional details provided

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### Step-by-step Actions

1. Format the POST request to the Mapmaking support ticket endpoint:

 curl -X POST "https://mapmaking.api.platform.here.com/v0/mapProjects/{mapProjectHrn}/support" \ -H "Authorization: Bearer $TOKEN" \ -H "Content-Type: application/json" \ -H "X-Request-ID: $REQUEST_ID" \ -d '{ "title": "Unable to upload data into input catalog", "errorCode": "E317xxx", "errorDescription": "Error during uploading data to input catalog", "additionalDetails": "Upload failed during validation step" }' 

1. Parse the response, which includes the ticket title and ticket URL:

 { "title": "Unable to upload data into input catalog", "supportTicketUrl": "https://..." } 

1. Include required details in the support ticket summary using the suggested format:

 Support ticket created Title: Unable to upload data into input catalog Error code: E317xxx Description: Error during uploading data to input catalog Details: Upload failed during validation step Ticket URL: https://... Request ID: Correlation ID: 

1. Handle multiple support tickets by summarizing each item from the items array in the response:

 Created support tickets:1. Unable to activate operationURL: https://... 

1. Use X-Correlation-ID from the response for troubleshooting follow-up.

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### Applies to

Mapmaking project-related issues
Upload failures to input catalogs
* Support tickets submitted for data validation errors

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### Tags

mapmaking, support ticket, upload error, error code, input catalog, request-id, correlation-id, data validation