How can I report a map error, missing road, incorrect address, or place information?
How can I report a map error, missing road, incorrect address, or place information?
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Symptoms / Triggers:
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You may experience one or more of the following:
A road is missing, incorrectly connected, or displayed with incorrect geometry.
Speed limits, road names, turn restrictions, or other road attributes appear incorrect.
A business, landmark, address, or Point of Interest (POI) is missing, outdated, or incorrect.
Your application does not provide an obvious option for map feedback submission.
You need to collect and submit large volumes of map feedback programmatically.
You want users to edit map content directly inside your application rather than redirecting them elsewhere.
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Quick Answer:
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To report or correct map data, use HERE Map Creator for manual updates, HERE Embedded Editor for editing within an application, or the Map Feedback API for programmatic feedback submission. The appropriate option depends on whether the update is manual, application-based, or automated.
Root Cause
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Map-related issues usually occur when real-world changes have not yet been reflected in the map, when map attributes require correction, or when an application has not implemented a feedback workflow. In most cases, customers cannot directly modify production map data unless they use an approved editing workflow such as HERE Map Creator or an integrated editing solution.
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Step-by-Step Detailed Resolution:
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Option 1: Report or Edit Map Data Using HERE Map Creator
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Recommended for: Individual users and manual map corrections.
### Steps
1. Open HERE Map Creator: HERE Map Creator
2. Sign in with your HERE account.
3. Search for the affected location.
4. Select the type of change you need to make:
* Add or edit roads
* Update road attributes such as speed limits, names, or restrictions
* Add or update addresses and places
* Correct map geometry or connectivity
5. Save and submit the edit.
6. Monitor the submission using available contribution or feedback tracking features.
### Expected Behaviour
Submitted edits enter the map review process and are incorporated into future map updates after validation.
### Success Check
The submission is accepted by the editing platform.
The edit appears in your contribution or submission history.
The correction is reflected in a subsequent map release after review.
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Option 2: Integrate HERE Embedded Editor
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Recommended for: Customer-facing applications and internal business tools.
### Steps
1. Review the documentation: Embedded Editor Developer Guide
2. Integrate the Embedded Editor into your application.
3. Configure editing permissions and workflows as required.
4. Allow users to:
Edit supported map features directly within the application
* Submit corrections without leaving the application
### Expected Behaviour
Users can provide map corrections within the application experience, reducing the need for external editing tools.
### Success Check
The editor loads successfully within the application.
User submissions are successfully transmitted through the configured workflow.
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Option 3: Submit Feedback Using the HERE Map Feedback API
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Recommended for: Automated systems, customer feedback platforms, and enterprise-scale reporting.
### Steps
1. Review the documentation: Map Feedback API Developer Guide
2. Configure the required authentication credentials.
3. Submit feedback requests that include:
* Geographic coordinates
* Issue category
* Description of the issue
* Optional supporting metadata where supported
4. Integrate feedback submission into existing business processes or customer support workflows.
### Expected Behaviour
Successfully validated requests are recorded by HERE systems for review and processing.
### Success Check
API requests return successful responses.
Submitted feedback is accepted and recorded by the service.
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Unexpected Behaviour
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Investigate further if:
You cannot sign in to the editing platform.
Feedback submissions fail with authentication or authorisation errors.
The editing feature is unavailable for your account or application configuration.
API requests return validation or permission-related errors.
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Related Documentation
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HERE Map Creator
Embedded Editor Developer Guide
* Map Feedback API Developer Guide
Searchable Keywords / Tags
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HERE Map Creator, report map error, map feedback, missing road, incorrect road geometry, speed limit correction, address correction, POI update, place information update, map editing, HERE Embedded Editor, Map Feedback API, navigation map correction, location data update, HERE platform feedback workflow
Updated 3 days ago