How do I performance test on HERE Services?

Applies To

HERE Services APIs
Customers planning load, stress, or scalability testing

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### Summary

Performance testing on HERE Services must be coordinated with HERE in advance. Testing against Customer Integration Testing (CIT) or Production environments is not permitted. Customers must request a dedicated performance testing environment through Technical Support.

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### What Is Considered Performance Testing

Performance testing includes activities such as:

Load testing
Stress testing
Throughput or scalability testing
Sustained high‑volume request simulations

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### Important Restrictions

Performance testing against CIT or Production environments is not allowed.
Uncoordinated high‑volume traffic may result in throttling or other protective measures.

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### How to Perform Performance Testing

#### Step 1: Contact Technical Support

If you need to perform performance testing, contact technical support to request a dedicated performance testing environment tailored to your needs.

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#### Step 2: Provide Advance Notification

You must notify HERE at least 60 days in advance if you expect your maximum Requests Per Second (RPS) to increase by more than 25% compared to the previous 60‑day period.

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### Expected vs. Unexpected Behavior

| Scenario | Expected |
| --- | --- |
| Load testing blocked in Production | Yes |
| Throttling during unapproved load tests | Yes |
| Dedicated environment provided after coordination | Yes |
| Free performance testing in Production | No |

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### Impact

Failure to follow this process may result in:

Traffic throttling
Service disruption
* Violation of HERE Service Level Agreement terms

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### Related Information

For more details on our Service Level Agreement (SLA) policies, please refer to the following link:

HERE Standard Service Level Agreement (SLA)

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### Keywords

performance testing, load testing, stress testing, RPS, SLA, HERE Services