How to Submit Map Corrections, New Roads, Street Name Changes, or Road Attribute Updates in HERE Maps
Symptoms
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Customers may contact support with questions such as:
"How can I report an incorrect road or map feature?"
"How do I add a newly constructed road to HERE Maps?"
"How can I correct a street name shown on the map?"
"Where can I submit speed limit or road access updates?"
"Why is my map correction not visible immediately after submission?"
"Can anyone contribute improvements to HERE map data?"
Answer
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Customers can submit map data feedback and proposed map corrections through HERE Map Creator at HERE Map Creator. Map Creator is a community-based platform that allows registered users to suggest improvements to HERE map content. All submitted changes are reviewed and validated before being included in production map releases.
Product
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HERE Maps
HERE Map Creator (Web Platform)
Root Cause
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Map data may occasionally require updates due to newly constructed roads, road closures, street renaming, changes in traffic regulations, or other real-world changes that occur after a map release. Community feedback helps improve the accuracy and completeness of the map database.
What Types of Feedback Can Be Submitted?
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Registered users can submit a variety of map updates, including:
Corrections to existing road geometry
Addition of newly built roads
Creation, modification, or correction of street names
Updates to speed limits
Changes to road access restrictions
Updates to permitted vehicle types and road attributes
Corrections to routing-related map information
Other map quality improvements that enhance location accuracy and coverage
Who Can Access HERE Map Creator?
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HERE Map Creator is available to the public. Any user can create an account and contribute map feedback or proposed updates.
Review and Validation Process
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To maintain map quality and data integrity, submitted edits are not published automatically. Proposed changes undergo a review and validation process performed by the HERE mapping team before they are approved and incorporated into production map content.
Impact
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Customers can actively contribute to improving map quality.
Submitted changes may not appear immediately because validation is required.
Only approved changes are included in official map releases.
Expected Behavior
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Users can register for HERE Map Creator and submit map feedback.
Submitted edits are reviewed before publication.
Approved updates are incorporated into future map releases.
Unexpected Behavior
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The following are not considered platform issues:
Submitted map edits not appearing immediately after submission.
Changes remaining pending while under review.
* Proposed updates being modified or rejected during validation if supporting evidence is insufficient or the change does not meet data quality standards.
Recommended Actions
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1. Sign in or register for a HERE Map Creator account.
2. Locate the affected map area.
3. Submit the correction or enhancement with accurate details.
4. Monitor the submission status within Map Creator.
5. Allow time for review and validation before expecting the update to appear in production maps.
Keywords/Tags: HERE Map Creator, map correction, report map error, add new road, street name update, road geometry correction, speed limit update, road access restriction, map feedback, map data improvement, HERE Maps, community contribution, map validation, map update request, routing data correction
Updated 3 days ago