Why Products May No Longer Appear in HERE B2B Electronic Digital Download
This article applies to
HERE B2B Electronic Digital Download (EDD)
Commercial and evaluation data products
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Summary
If a product that was previously visible in your HERE B2B Electronic Digital Download account is no longer available, this is usually due to contract status, data lifecycle management, or planned product updates. This article explains the most common reasons and what actions, if any, are required.
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Symptoms
A previously available product no longer appears in your B2B EDD account
An older data version is no longer listed for download
A product temporarily disappears and later reappears
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Expected Behavior (Most Common Causes)
1. Contract Expiration
Products are available only for the duration of a valid commercial contract.
When a contract expires, associated products are automatically removed to prevent further entitlement.
Customer action:
Contact your Sales Account Executive or Technical Customer Support if you believe a contract is still valid.
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2. Evaluation Agreement Expiration
Products provided under an evaluation agreement are available for a limited period (typically around 90 days).
Once the evaluation expires, these products are removed.
Customer action:
If the product is required for commercial use, contact your Sales Account Executive to update your contract.
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3. Archiving of Older Data Versions
To ensure access to the most recent data, HERE retains only a limited number of historical releases on the B2B EDD platform.
Older quarterly versions are archived when newer versions are published.
Important:
Customers are expected to download data during its published availability window.
Customer action:
If you require an archived version, contact Technical Customer Support. Restoration may take several business days.
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4. Product Re‑delivery
In rare cases, a published product is temporarily removed and replaced due to a quality issue.
When this happens, affected customers are notified by automated email.
Customer action:
No action is required unless the product does not reappear as communicated.
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5. Map Coverage Changes
When map coverage for a country is upgraded, visibility of some formats may change depending on your entitlements.
Customer action:
Contact Sales or Technical Customer Support if expected coverage is not visible.
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Unexpected Behavior
If a product is missing and none of the scenarios above apply, this may indicate an entitlement or account configuration issue.
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What to Do Next
For assistance, contact one of the following:
Your Sales Account Executive
Your Technical Customer Support representative
Technical Customer Support via the HERE Support Portal
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Impact
This behavior does not affect:
Previously downloaded data
Products covered by active contracts
Future access once entitlements are restored or updated
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Notes
HERE recommends downloading data as soon as it becomes available.
Archived products are not guaranteed to be immediately restorable.
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Related Information
Customer Release Memos (available in the B2B EDD Documentation section)
* Contract and entitlement documentation
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Keywords
missing products, B2B EDD, product entitlement, archived data, expired contract, evaluation agreement, HERE download