How to sign up for a Developer Support Plan

Symptoms / Triggers
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Unable to open Technical Help ticket in the Support Portal
Unable to locate Developer Support Plan in the account subscriptions
Error messages when trying to activate Developer Support

Summary
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The HERE Developer Support Plan provides tailored access to documentation, technical support, and proactive alerts. To sign up, users must navigate through the Payment, invoices and subscriptions section and ensure billing information is pre-configured.

Answer
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To sign up for a HERE Developer Support Plan, navigate to Payment, invoices and subscriptions, go to subscriptions and select the Developer Support Plan from available add-ons. Ensure your account has billing information set up before proceeding.

Root Cause
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Developer Support Plans require billing information to be configured beforehand, and the subscription must be managed via the Payment, invoices and subscriptions section. Missing or outdated billing data can prevent account activation or cause errors during the sign-up process.

Impact
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Affects developers who need technical support and resources
Users without pre-configured billing information may not complete the sign-up
Limited access to support services impacts development and troubleshooting

Recommended Actions
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1. Ensure billing information is configured:

Log into the HERE Platform.
Go to Payment, invoices and subscriptions*.
If billing information is not already set up, input your payment details.



2. Navigate to the Subscriptions and Billing Portal:

From the Payment, invoices and subscriptions section, select Subscriptions and then Show available add-ons .
Select the Developer Support Plan* for purchase or activation.



3. Review and confirm subscription – Review the terms, pricing, and plan details before confirming your order.



4. If issues persist:

Check for outdated billing or account information.
Contact HERE Support and provide your account details and the subscription issue.

Notes
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Only one user per Developer Plan can receive direct technical support.

Related Information or documentation
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* HERE Developer Support Plan Pricing Page (https://www.here.com/pricing/support-plans)

Keywords or Tags
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