In-vehicle navigation map updates, activation, or subscription inquiries

Issue / Question
--------------------

You want help with:

Updating maps in your car’s navigation system
Activating navigation features or services for your car
Checking in-car navigation system subscription status or validity
Renew subscription with your vehicle’s VIN (Vehicle Identification Number)

Answer (Summary)
--------------------

These requests are not handled by HERE Platform Support.

They relate to your vehicle’s navigation system, subscription, and map updates, which are managed by your vehicle manufacturer (OEM), its authorized dealers, or official update portals.

Cause / Scope Clarification
-------------------------------

This situation can be confusing because HERE provides map data and navigation technology used in many vehicles.

However, the following are controlled by your vehicle manufacturer:

Navigation activation and subscriptions
Map update availability and delivery
VIN-based entitlements and system configuration

These topics are part of automotive aftersales processes, not HERE Platform (APIs/SDKs).

Resolution / What you should do
-----------------------------------

If you need help with your vehicle’s navigation system:

1. Use the official HERE map update portal (if your vehicle is supported):
→ Find and download your navigation map update [here.navigation.com]

On this site, you can:

Select your vehicle brand
Find available map updates
Purchase or download updates (depending on your model)
Access installation instructions

2. Alternatively, contact your vehicle manufacturer or authorized dealer:

Some vehicles require updates via dealer systems
Some require VIN-based lookup and activation

3. If required, provide:

Your VIN
Your vehicle model and year

Additional References
-------------------------

General support and help for map updates:
→ HERE Navigation update Help Center [here.navigation.com]
Example of OEM-specific update portal (VIN-based):
→ Hyundai Navigation Update site [update.hyundai.com]
Legacy reference (NAVTEQ → HERE map updates):
→ NAVTEQ map updates information [here.com]

Note: Availability, pricing, and update methods vary depending on your vehicle manufacturer and navigation system.

Scope of HERE Platform Support
----------------------------------

HERE Platform Support can help with:

HERE SDKs (Android, iOS, Navigate, Explore)
HERE Location Services APIs (Routing, Geocoding, Maps, etc.)
Platform accounts, authentication, and API billing
Application-level integration outside vehicle systems

Out of Scope for HERE Platform Support
------------------------------------------

HERE Platform Support cannot assist with:

In-car navigation systems or head units
VIN-based activation or subscription status
Dealer systems or OEM backend services
Vehicle map update delivery (OTA, USB, SD card, etc.)

Tags
--------

Automotive, Navigation, VIN, Map Update, Subscription, Activation, Aftersales, OEM