How can my organization centrally manage and track Map Creator submissions from multiple users?

Applies To
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HERE Map Creator
HERE Customer Portal
Map Feedback Management
Organization-based Map Editing Workflows

Question
------------

Our organization has multiple employees submitting map edits and feedback through HERE Map Creator.

Can we:

View submissions from all users in one place?
Track whether a map issue has already been reported by another employee?
Monitor the status of submitted map edit requests?
Manage map feedback at the organization level instead of per individual user?

Answer
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Yes. Organizations that require centralized visibility of map feedback and map edit submissions may be onboarded to the HERE Customer Portal.

The HERE Customer Portal provides a centralized company-level dashboard where authorized users can monitor and track submitted map feedback and requests across their organization.

Understanding the Difference Between Map Creator and Customer Portal
------------------------------------------------------------------------

Map Creator and the HERE Customer Portal are separate applications that serve different purposes:

### * HERE Map Creator

Map Creator is used to:

Submit map edits
Submit map feedback
Track feedback submitted by the individual user

By default, a standard Map Creator account only allows users to view and manage feedback that they personally submitted.

For privacy reasons, standard Map Creator users cannot:

View feedback submitted by colleagues
Track requests submitted by other employees within the same organization
Access organization-wide reporting dashboards

### * HERE Customer Portal

The HERE Customer Portal provides organization-level visibility and management capabilities.

Authorized users may be able to:

View submitted map feedback across the organization
Monitor open and closed requests
Access reporting and dashboard capabilities
Track feedback status at a company level
Reduce duplicate reporting by reviewing existing submissions

Relationship Between the Two Applications
---------------------------------------------

Although Map Creator and the HERE Customer Portal are separate applications, they are connected for users who have access to both services.

Depending on the user's permissions and onboarding configuration, navigation between the two tools may be available. Direct access links exist between Map Creator and Customer Portal for authorized users.

Map Creator vs. HERE Customer Portal
----------------------------------------

| Capability | HERE Map Creator | HERE Customer Portal |
| --- | --- | --- |
| Submit map edits | Yes | No (portal is for tracking and management) |
| Submit map feedback | Yes | Yes, through the portal workflow referenced in the email thread |
| View own submissions | Yes | Yes |
| View submissions from colleagues | No | Yes, for authorized organization users |
| Organization-wide dashboard | No | Yes |
| Track open requests across the organization | No | Yes |
| Prevent duplicate reporting by reviewing existing organizational submissions | No | Yes |
| Access automatically granted to all users | Standard Map Creator registration only | No, separate onboarding and authorization required |
| Intended audience | Individual users reporting map issues | Designated organization representatives managing map feedback activities |

Key Limitation of Standard Map Creator Accounts
-----------------------------------------------

Standard Map Creator accounts are intentionally limited to viewing and managing only the issues submitted by the individual user. According to the Map Creator and Customer Portal SMEs, users cannot view submissions made by other employees within the same organization through Map Creator. This restriction exists for privacy reasons.

Can we see what colleagues have submitted and get an organizational overview?

Map Creator → No (individual scope only)
Customer Portal → Yes (organization scope, authorized users only)

Access Requirements
-----------------------

Users must:

Have a valid HERE Account
Be registered as a Map Creator user
Be authorized as part of an approved Customer Portal onboarding process

Customer Portal access is typically granted only to designated users within an organization rather than all employees.

How to Request Organization-Level Access
--------------------------------------------

Contact HERE Support and provide:

Company name
HERE organization information (if applicable)
Names of users requiring access
Email addresses
Confirmation that the users are already registered in Map Creator

HERE will review the request and determine whether Customer Portal onboarding is available for the organization.

Customer Portal Access
--------------------------

Authorized users can access the HERE Customer Portal through the following website:

HERE Customer Portal

Access is managed separately from standard Map Creator registration.

Benefits of Organization-Level Management
---------------------------------------------

Depending on the approved onboarding configuration, organizations may gain access to:

Organization-wide visibility of map feedback submissions
Tracking of open and completed requests
Reporting and dashboard capabilities
Centralized monitoring of map edit activities
Reduced risk of duplicate submissions
Shared collaboration across designated organization representatives

Important Notes
-------------------

Customer Portal access is not automatically included with a HERE Account.
Customer Portal access is not automatically included with Map Creator registration.
Separate onboarding and authorization are required.
Standard Map Creator users can only manage feedback that they personally submit.
Organization-level reporting and tracking capabilities require Customer Portal access.

References
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HERE Customer Portal
* HERE Map Creator

Tags
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Map Creator, Customer Portal, Map Feedback, Organization Management, Dashboard, Reporting, Case Tracking, Shared Visibility, Onboarding